Local/National Links and Services

Local services

Mental Health

IAPT – https://www.westlondon.nhs.uk/our-services/adult/iapt/iapt-ealing

Refresh Project – https://youngealingfoundation.org.uk/projects/details/the-refresh-project

Helplines:

Samaritans. To talk about anything that is upsetting you, you can contact Samaritans 24 hours a day, 365 days a year. You can call 116 123 (free from any phone), email jo@samaritans.org or visit some branches in person. You can also call the Samaritans Welsh Language Line on 0808 164 0123 (7pm–11pm every day).
SANEline. If you’re experiencing a mental health problem or supporting someone else, you can call SANEline on 0300 304 7000 (4.30pm–10.30pm every day).
National Suicide Prevention Helpline UK. Offers a supportive listening service to anyone with thoughts of suicide. You can call the National Suicide Prevention Helpline UK on 0800 689 5652 (6pm to midnight every day).
Campaign Against Living Miserably (CALM). You can call the CALM on 0800 58 58 58 (5pm–midnight every day) if you are struggling and need to talk. Or if you prefer not to speak on the phone, you could try the CALM webchat service.
Shout. If you would prefer not to talk but want some mental health support, you could text SHOUT to 85258. Shout offers a confidential 24/7 text service providing support if you are in crisis and need immediate help.
The Mix. If you’re under 25, you can call The Mix on 0808 808 4994 (3pm–midnight every day), request support by email using this form on The Mix website or use their crisis text messenger service.
Papyrus HOPELINEUK. If you’re under 35 and struggling with suicidal feelings, or concerned about a young person who might be struggling, you can call Papyrus HOPELINEUK on 0800 068 4141 (24 hours, 7 days a week), email pat@papyrus-uk.org or text 07786 209 697.
Nightline. If you’re a student, you can look on the Nightline website to see if your university or college offers a night-time listening service. Nightline phone operators are all students too.
Switchboard. If you identify as gay, lesbian, bisexual or transgender, you can call Switchboard on 0300 330 0630 (10am–10pm every day), email chris@switchboard.lgbt or use their webchat service. Phone operators all identify as LGBT+.
C.A.L.L. If you live in Wales, you can call the Community Advice and Listening Line (C.A.L.L.) on 0800 132 737 (open 24/7) or you can text ‘help’ followed by a question to 81066.
Helplines Partnership. For more options, visit the Helplines Partnership website for a directory of UK helplines. Mind’s Infoline can also help you find services that can support you. If you’re outside the UK, the Befrienders Worldwide website has a tool to search by country for emotional support helplines around the world.

Urgent and crisis support

In a crisis? Please call The Mental Health Single Point of Access is open 24 hours a day, 7 days a week, 365 days a year. You can call for free on 0800 328 4444.

In any emergency please dial 999 or attend your nearest A&E.

Care and support

Ealing Social Services – 020 8825 8000 – https://www.ealing.gov.uk/info/201073/health_and_adult_social_care

Ealing Care Line – https://www.ealing.gov.uk/info/201083/older_people/227/emergency_alarm_system – 0300 123 2986

Dementia Concern – https://www.dementiaconcern.co.uk/contact-us

Age UK Ealing – for advice and guidance – https://www.ageuk.org.uk/ealing/

Learning Disability

Adult support

Community team people with learning disability https://www.westlondon.nhs.uk/our-services/adult/ealing-community-partners/adult-services/learning-disability

Mencap – https://www.ealingmencap.org.uk/

Children support

Contact https://contact.org.uk/help-for-families/information-advice-services/local-support/local-contact-offices/london-hub/ealing-office/

Ealing Council Local offer https://www.ealingfamiliesdirectory.org.uk/kb5/ealing/directory/localoffer.page?localofferchannelnew=0

Money

List of free food?

Help with forms –

EAS https://ealingadvice.org/

ECIL https://www.ecil.org/index.php

Bills?

Green doctors https://london.greendoctors.org.uk/

Travel

Dial a ride – https://tfl.gov.uk/modes/dial-a-ride/

Taxicard – https://www.londoncouncils.gov.uk/services/taxicard

Ealing Community Transport (run a paid for service) – https://ectcharity.co.uk/

Plus bus for health – (run by Ealing Community Transport) https://ectcharity.co.uk/services/areas/ealing/plusbushealth

Hospital transport – speak with you surgery about arranging transport to a hospital, if you have a medical need that means you cannot use public transport and you do not have access to your own. Each hospital trust have their own regulations around transport and not all trusts will be able to arrange this.

Housing

Homeless or at risk of becoming homeless?

Emergency housing team Ealing Council https://www.ealing.gov.uk/info/201086/housing_and_council_tax/378/homelessness

Street Link – https://thestreetlink.org.uk/start

Council housing register

Ealing Council Housing Options Team – https://www.ealing.gov.uk/info/201102/finding_a_home/21/applying_for_a_council_home

Locata – https://www.locata.org.uk/LocataHome/login.aspx

WLEC – for advice and guidance – https://www.wlec.net/

Social

Age UK Ealing – https://www.ageuk.org.uk/ealing/our-services/day-centre-76befa07-89e4-eb11-ba5e-00155d585af3/

Innovate – https://www.theinnovatecentre.com/

Over 60s Club – https://www.stjohnsouthall.org.uk/inthecommunity

Southall Day Centre – https://www.nhs.uk/services/service-directory/southall-day-centre-milap-branch/N10961191

Befriend – https://befriend.london/

PCN Services

The following services run throughout our PCN, however please note that you will only be booked into or referred to them if deemed clinically appropriate and/or suitable.

Social Prescribing Link Worker Service

Social Prescribing Link Workers aim to mitigate health inequalities by assisting individuals in identifying and addressing complex issues impacting their well-being. They empower individuals to take charge of their lives, develop new skills, and engage in community groups. If you would like to be referred to this service, please ask your GP.

Paramedic Service

Our paramedic service is designed to provide prompt and comprehensive assessments to patients who are unable to leave their homes. If you’re housebound and require an evaluation of your health needs, you may be scheduled to see one of our paramedics.

Clinical Pharmacy Service

Clinical pharmacists possess a comprehensive understanding of medications and can provide valuable assistance to individuals in various ways. One such approach is conducting structured medication reviews for patients diagnosed with chronic health conditions. This process prioritizes patient safety, outcomes, and value while maintaining a person-centered approach. You may be booked in with a clinical pharmacist by our trained reception teams if you require support from them.

First contact physio service

Our in house physio is trained in evaluating and diagnosing muskoskeletal problems, offering proficient suggestions on the most efficient approaches to address their conditions, and referring them to specialized services, if deemed necessary. Our surgery staff may refer you to the first-contact physio or you can call and request to see them.

Extended access clinics.

We’re offering extended access hours to better serve our patients. We understand that busy schedules can sometimes make it challenging to book appointments during regular hours, so we’re extending our availability as follows:

Monday to Friday: 18:30 to 20:00

Saturday: 09:00 to 17:00

These extended access appointments will be conveniently held at Wood Bridge Medical Centre, located at Jubilee Gardens, Southall UB1 2TJ. This expansion of our service hours is aimed at providing you with more flexibility and convenience when seeking medical care. To Book an appointment, please call reception during opening hours.

PCN PPG